• [00:00:00] Intro: “SMBs are the biggest AI opportunity” and Monday’s AI trust breakthrough
• [00:00:48] Meet Assaf Elovic, Head of AI at Monday.com and how his job sits at the AI × SMB crossroads
• [00:01:25] What “Head of AI” means at Monday: from 0→1 startup inside the company to building an AI platform for everyone
• [00:03:06] Culture over tooling – AI Champions, AI Month, and creating bottom-up AI FOMO across the org
• [00:04:47] “AI is 10% model, 90% workflows and culture” and why SMB spreadsheets signal massive opportunity
• [00:05:19] Why SMBs are a dream AI customer: limited resources, infinite workflows, and Monday’s Agent Factory
• [00:08:39] The problem with chat UIs: restaurant-without-a-menu, unknown limits, and fear of being wrong
• [00:10:36] Monday’s failed AI chat assistant: how they measured adoption, retention, and why they killed it
• [00:11:52] Enter AI Blocks – embedding AI directly in boards, instant value, and the trust problem when it’s “only” 90% right
• [00:13:27] Explainability + feedback: closing the 360° loop and turning AI Blocks into a product users actually trust
• [00:15:39] Business-first AI research – starting from user problems, not “cool capabilities”
• [00:18:13] Risk analysis gone wrong: LLM hallucinations, subjective risk by industry, and moving to smaller, domain-tuned models
• [00:21:12] Eden’s 3 questions for SMBs and how to define Monday.com as a “job role,” not just a product
• [00:22:12] Advice for new AI startups: pick one painful, repetitive workflow (like event scheduling) and own it end-to-end
• [00:22:34] Scraping Gmail as startup-only superpower for workflow discovery
• [00:23:09] Why voice agents are Assaf’s #1 startup idea: near-human quality, 24/7, multi-language, zero churn
• [00:24:27] Niche to network: starting with one ultra-specific workflow and expanding into multi-agent businesses
• [00:25:01] Outro: AI that does the work, not just manages it, and how founders can ride the SMB AI wave

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