The Secrets of Our (Customer) Success
How can values create value? On this podcast, Michael Eisenberg talks with business leaders and venture capitalists to explore the values and purpose behind their businesses, the impact technology can have on humanity, and the humanity behind digitization.
The Secrets of Our (Customer) Success
How can values create value? On this podcast, Michael Eisenberg talks with business leaders and venture capitalists to explore the values and purpose behind their businesses, the impact technology can have on humanity, and the humanity behind digitization.
The Secrets of Our (Customer) Success
How can values create value? On this podcast, Michael Eisenberg talks with business leaders and venture capitalists to explore the values and purpose behind their businesses, the impact technology can have on humanity, and the humanity behind digitization.
The Secrets of Our (Customer) Success
The Secrets of Our (Customer) Success
The Secrets of Our (Customer) Success
The Secrets of Our (Customer) Success
When I began writing this post, my aim was to share the experiences and knowledge of the Centrical Customer Success team that I lead. And then COVID-19 hit, presenting challenges few of us could have imagined. While the main principles of our approach haven’t changed, the pandemic did reinforce a personal motto: “Always be relevant. Be flexible and agile to stay relevant for your customers.” Given what we’ve been through the last few months, I have added a few newly learned lessons.
